Provide remote assistance and maintenance to end users, managing Office 365 tenant accounts and passwords. Offer support for applications and ensure remote server backups completed.
Alexander Torres
IT Service
IT Specialist
Technical Support Specialist
Electrical Engineer
Desktop Support Specialist
Alexander Torres
IT Service
IT Specialist
Technical Support Specialist
Electrical Engineer
Desktop Support Specialist
About Me
Hello my name is Alexander Torres.
- Age 33
- Residence Puerto Rico
- Certified Yes
- Address San Juan, PR
My Services
Computer Repair
Diagnosing hardware and software issues, performing upgrades, and ensuring optimal performance, helping clients maintain their devices and resolve technical problems.
Backup Services
Ensure data integrity and security by creating images and managing backup systems. Restore data when needed, prevent data loss ensuring that vital information remains accessible and secure.
WordPress Development
WordPress development services improve business websites.
Cyber Security
Blue team member ready to provide best ideas to create a safe enviroment.
Office 365
Diagnose and resolve issues related to Microsoft 365 applications and services. This includes troubleshooting software problems, managing user accounts, optimizing performance, and ensuring data security.
Cloud
Managing user accounts on active directory, setting up users to login on private domain servers, changing passwords and helping end-user remotely.
Fun Facts
Closed 50 Tickets in a single day
Computer Repair Professional
Arduino Coding Enthusiasts
Enjoys Helping People
Experience
2024 - Present
IT Specialist
2023 - 2024
IT Service II
Computerlink
Managed IT tickets, performing hardware repairs, containing malware, implementing data protection, providing technical support, and ensuring compliance with security protocols.
2019 - 2022
IT Technician
Colegio Universitario de San Juan
Provided on-site tech support, resolved hardware, network, and software issues, managed network configurations, maintained lab equipment, handled user accounts, and provided support for college students.
2016 - 2019
Electronics Repair Engineer
Phonefix Hatorey
Provided on-site electronic repairs, specializing in SMD soldering, iPad glass repair, tv and computer maintenance. Skilled in diagnosing hardware issues at component level and cellphone repair.
2013-2016
Technician
China Rey Industrial
Developed a database with Peachtree, specialized in system re-imaging, installed P2P networks, and enhanced security with CCTV and remote monitoring setups.
Education
2017 - 2020
Colegio Universitario De San Juan
San Juan, PR
Cumlaude, Electronics Engineering
2009 - 2013
Dewey University
San Juan, PR
Electrical Engineering Technology in Computers
Certifications
Skills
System
-
Windows100%
-
MacOS100%
-
Linux95%
-
MS-DOS95%
Knowledge
-
Microsoft Office Business 365
-
Service Desk
-
Remote Assistance
-
Veeam Data Platform
-
Fortinet / Aruba Switches
-
Remote Desktop Maintenance
-
HTML, CSS, jQuery
-
Search engine marketing
Core-Skills
-
Customer Service
-
Trouble Shooting
-
Computer Repair
-
Documentation
Languages
-
English
-
Spanish
Works:
Blog
April 28, 2020
By spite about do of allow
Ex audire suavitate has, ei quodsi tacimates sapientem sed, pri zril ubique ut. Te cule tation munere noluisse. Enim torquatos…
April 28, 2020
A Song And Dance Act
Ex audire suavitate has, ei quodsi tacimates sapientem sed, pri zril ubique ut. Te cule tation munere noluisse. Enim torquatos…
April 28, 2020
Music Player Design
Ex audire suavitate has, ei quodsi tacimates sapientem sed, pri zril ubique ut. Te cule tation munere noluisse. Enim torquatos…
April 28, 2020
Designing the perfect
Ex audire suavitate has, ei quodsi tacimates sapientem sed, pri zril ubique ut. Te cule tation munere noluisse. Enim torquatos…
Get in Touch
Contact Form